Privacy Policy
plannal.com.au (the "Site") is owned and operated by plannal. plannal is the data controller and can be contacted at:
Email: hello@plannal.com.au
Purpose
This Privacy Policy informs users of our Site of the following:
The personal data we will collect;
Use of collected data;
Who has access to the data collected;
The rights of Site users; and
The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union (EU), we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council, known as the General Data Protection Regulation (GDPR). For users in the United Kingdom, we follow the GDPR as outlined in the Data Protection Act 2018.
Consent
By using our Site, users consent to:
The conditions set out in this Privacy Policy.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis under Article 6 of the GDPR. We rely on the following legal bases:
User consent;
Legal obligations;
Legitimate interests.
Personal Data We Collect
We collect only the data needed to fulfil the purposes outlined in this policy.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
IP address
Location
Clicked links
Content viewed
Date/time of visit
Data Collected in a Non-Automatic Way
We may also collect the following information when you perform certain functions on our Site (e.g., placing an order, subscribing to emails):
First and last name
Email address
Phone number
Payment information
How We Use Personal Data
Data collected on our Site will only be used for purposes specified in this Privacy Policy or disclosed at the time of collection.
Automatically collected data is used for:
Analytics and improvement of the website experience.
Manually provided data is used for:
Processing purchases and delivering products/services.
Who We Share Personal Data With
Employees
We may disclose user data to employees who reasonably need access to fulfil the purposes outlined in this policy.
Other Disclosures
We will not share or sell your data to third parties, except in the following cases:
If required by law;
If required for legal proceedings;
To prove or protect our legal rights;
To potential buyers if we sell the business.
If you follow links to third-party websites, we are not responsible for their privacy policies or practices.
How Long We Store Personal Data
We store personal data only as long as needed to fulfil the purposes for which it was collected.
You will be notified if your data is kept longer than this period.
How We Protect Your Personal Data
We take reasonable precautions to protect your data, including:
SSL encryption
Secure servers
Restricted employee access
However, the internet can be insecure, and we cannot guarantee 100% security.
Your Rights as a User
Under the GDPR, you have the right to:
Be informed;
Access your data;
Request rectification;
Request erasure;
Restrict processing;
Data portability;
Object to processing.
Children
We do not knowingly collect data from children under 16. If such data is collected, it will be deleted immediately. Parents may contact us to request deletion.
How to Access, Modify, Delete, or Challenge the Data Collected
To request access to or deletion of your personal data, or to exercise your rights, contact:
Email: hello@plannal.com.au
Do Not Track Notice
We do not respond to "Do Not Track" (DNT) signals initiated by browsers, nor do we track users across third-party websites.
Cookie Policy
Cookies are small files stored on your device. They help us improve your experience by tracking usage patterns.
Third-Party Cookies
We may use cookies from third-party services (e.g., Google Analytics) for:
User analytics
Ad targeting
(a) Advertising performance analysis
You may disable cookies in your browser, though this may reduce site functionality.
Modifications
We may update this Privacy Policy to comply with legal or operational changes. The updated policy will reflect a new "Effective Date." Users are encouraged to review the policy regularly.
Complaints
If you have complaints about our use of your data, contact us via the details below. If unsatisfied, you may also lodge a complaint with a supervisory authority.
Contact Information
If you have questions, concerns or complaints, please contact our Data Protection Officer:
Email: hello@plannal.com.au
Website: https://plannal.com.au
Type of website: Ecommerce
Effective date: 31st day of March, 2025